We are hiring an organized and service-oriented Travel Logistics & Client Care Specialist to support clients with coordinating smooth, well-planned trips from start to finish. This opportunity is ideal for candidates located in the Springfield, Massachusetts area who enjoy research, organization, and providing dependable customer support while working in a flexible home-based environment.

In this role, you will speak with clients to understand their schedules, preferences, and budgets, then research destinations, lodging, transportation, and activity options that align with their goals. You will prepare clear itineraries, confirm reservations, and ensure that all booking details are accurate and documented. Strong attention to detail and consistent follow-through are essential to delivering a seamless experience.

This position focuses on coordination and client service rather than direct sales. You will assist with updates or changes, answer questions, and maintain organized records to ensure each plan runs efficiently. Candidates who are proactive, reliable, and comfortable managing multiple requests will thrive.

Key Responsibilities

• Gather client requirements and timelines

• Research and compare options

• Confirm reservations and maintain documentation

• Prepare itineraries and confirmations

• Provide ongoing support

Qualifications

• Strong communication skills

• Excellent organization and time management

• Customer service mindset

• Comfortable working independently

What We Offer

• Flexible remote schedule

• Structured training

• Professional tools and resources

• Career growth opportunities